Plain English, no legalese sludge. This is what I collect, why I collect it, who else sees it, and the rights you have over it under UK GDPR.
This website is run by Decor Elevate Ltd, the data controller responsible for the personal data described here.
For anything to do with your data, write to me directly at hello@decor-elevate.co.uk. There's no team to route through.
I only collect what I need to do the job. Four sources:
When you fill in the contact form, I collect your name, email, phone number (if you give it), and the message you send. I use this to reply to your enquiry and, if it turns into a quote, to deliver the work.
I use Google Analytics 4 to understand how the site is being used — which pages people read, where they came from, broadly where in the world they are, and on what kind of device. I don't see individuals; I see patterns.
The chatbot is an automated assistant. When you type a message, that message is sent to Anthropic's Claude API via my Cloudflare Worker, and the reply is sent back to you. I don't store chatbot conversations on my own systems. Don't share sensitive personal information in the chatbot — it's there to answer general questions about my services, not to handle private enquiries. Use the contact form or email for anything sensitive.
I work alone and I don't sell, rent, or share your data with anyone for marketing. Where data is processed by a third party as part of running the site, I've listed them here.
I may also share data where I'm legally required to — for example, in response to a lawful request from a regulator, court, or law enforcement agency.
The processors above are based in the United States. Transfers of personal data to the US are made under the UK Extension to the EU-US Data Privacy Framework, which the UK Government has determined provides adequate protection. Each processor listed is certified or has equivalent safeguards (Standard Contractual Clauses) in place.
Under UK GDPR, you have the following rights over your personal data:
To exercise any of these, email hello@decor-elevate.co.uk. I'll respond within one month, usually sooner.
The site uses analytics cookies (Google Analytics) and they only fire if you've consented via the banner on your first visit. There's a full breakdown on the Cookie Policy page, and you can change your choice at any time using the "Cookie settings" link in the footer.
If you think I've handled your data badly, please tell me first — I'd rather sort it directly. But you also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
Helpline: 0303 123 1113 · ico.org.uk/make-a-complaint
If anything material changes — what I collect, who I share it with, how long I keep it — I'll update this page and change the "Last updated" date at the top. Significant changes get flagged at the top of the page for a short period.